Buffering Issues?

If experiencing extended buffering during playback, perform the following to help identify the cause:

1. Try changing the bit rate from Better to Good by selecting the gear icon located in the lower right corner.

If that doesn’t work, please try the following:

FOR iOS MOBILE APP:

1. Ensure you are on WiFi.

2. Check if the wifi connection is strong.

3. If the wifi connection is strong and the problem persists, please send a playback log.

FOR INTERNET BROWSERS:

1. Check if the internet connection is strong.

2. If so, check that the browser is updated and if needed perform browser updates.

3. Clear internet browser cache/cookies:Safari Mozilla Firefox Google Chrome

4. Update Flash player.

5. Open a fresh internet browser to play back the video in FineCut. Click the Jump Back 10s button (lower left-hand corner).

6. If the buffering doesn't resolve when the video plays back, please submit a playback log.

For additional support please contact us at finecut.support@nbcuni.com.

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