- Provide L1 user support for FineCut, NBCUView, Content Cloud, and NBCU Screeners during business hours (5:30am-9:30pm EST).
- Obtain approval for new account requests.
- Read comments entered for play logs submitted and reach out to user if more than one is submitted and/or their comments indicate they need assistance.
- Create thumbnails for new folders without thumbnails within 24 hours.
- Upload live tapings for the Tonight Show Starring Jimmy Fallon and Late Night with Seth Meyers.
- Verify audio and video during start of live stream productions. Reach out to DME Support team if there is an issue.
- Provide user audits to each business lead during the first month of each quarter (see User Audit Instructions article).
- Move content from FineCut to NBCUView upon approval from appropriate FineCut business lead (see Business Leads article)
- Provide demos and training.
- Upon receipt of asset ingest failure notifications, reach out to uploader. For Bravo content, reach out to Kate Watts if a user is external.
- Complete bulk user import requests following the steps in the Bulk User Imports article.
See FineCut Team SOP article for more information.
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