If you encounter any issues while using the Desktop or app, please submit logs from the application and send an email to FineCut.Support@nbcuni.com
Open up your FineCut app
1. Click on the icon located in the upper left
2. A side menu will pop up. Please select the 'settings' option.
3. Please select the first option - 'Send Error Logs'
4. This will prompt a zip file that you may send to the FineCut support team.