When creating an account for an internal user, you will need to locate their SSO via the Global Address Book (GAL) in Outlook.
Mac:
1) Click on Contacts Search in the top navigation bar
2) Type the name of the person (last name, first)
3) The SSO is listed under "Alias"
PC:
1) Click on Address Book in the top navigation bar
2) Type the name of the person (last name, first)
3) The SSO is listed under "Alias"
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