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Submit a Playback Log from iOS app

If you experiencing problems with playback, please submit a playback log so the support team can investigate. 

  1. Open Settings

2. Select More from the More section.

 

3. Open Log from the Logs section. 

4. Tap email icon  and a pre-populated email will be generated including log info.

5. Add FineCut.team@nbcuni.com to the "To" line and hit send (while keeping mediafly.com email) 

 

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